Frequently Asked Questions

Evelyn Hotel charges a flat fee for all local calls of $1. Charges for international calls vary depending on the country called, plus surcharges. Please note that the phone charge will start after the 4th ring, even if your correspondent doesn’t pick up.

The Evelyn Hotel does offers valet service charging $75 for regular cars and $85 for SUVs.

Evelyn Hotel offers a modern 24-hour fitness center complete with state-of-the-art cardio equipment including Peloton, weight-training machines, and a small area for floor work.

Yes, all rooms and suites at The Evelyn Hotel have heated bathroom floors.

All guest rooms and suites at Evelyn Hotel come with a laptop-sized safe with a neon backlit digital display at no additional charge. If you need to store something larger, please contact the front desk for assistance.

Yes, it is possible to have someone pay for a room that won't be present at check-in. To submit a payment, please complete the credit card authorization form by following the link below:

The Evelyn Credit Card Authorization

Check-in at Evelyn Hotel is at 3 PM with check-out time at 12 PM. For those arriving before 3 PM, please check with the front desk to see if your room is available earlier.

Evelyn Hotel offers a safe and secure room for hotel guests to store their luggage upon arrival or after checking out of their room. Our luggage storage service is complimentary for guests only.

Evelyn Hotel is pleased to offer high-speed Wi-Fi access throughout the hotel’s common spaces, restaurant, and in accommodations. Feel free to browse or take care of work freely and at your time with a fast and secure network connection.

Evelyn Hotel is a 100% non-smoking hotel for your health and safety. Smoking is also prohibited in New York City restaurants, bars, and public spaces. If you are a smoker, we welcome you to our boutique hotel in NYC, but kindly ask that you do not smoke within 20 feet of our lobby doors.

Dogs under 40 pounds are welcome (one per room) with a one-time cleaning fee of $159. Dogs may not be left unattended in rooms.

To receive a copy of your receipt, please email EvelynReceipt@triumphhotels.com. If your reservation was made through a third-party agent, please contact them directly for a receipt with room charges.

The Evelyn Hotel applies a nightly facility fee of $36, plus tax, that bundles several amenities guests would otherwise pay for separately. The fee includes Daily Grab & Go Breakfast from Tusk Cafe, Premium WiFi, 24/7 fitness center access, Triumph Wine Hours, and guided Neighborhood Walking Tours.

Triumph Wine Hours are hosted onsite at Evelyn Hotel on Mondays and Wednesdays from 5pm to 6pm, offering guests a complimentary glass of wine and a relaxed way to connect before evening plans. The Neighborhood Walking Tours depart at 10am on designated days and explore different parts of Manhattan, giving guests an easy way to experience notable districts and landmarks without planning their own route.

Reservations are recommended. Guests will receive confirmation once booking is complete. The meeting point is at 10 am within the hotel’s lobby.

To inquire about early check-in or late check-out, please email Evelyn@triumphhotels.com for pricing and availability.

Yes, Evelyn Hotel provides an iron and ironing board in each room.

Yes, guests can enjoy StayCast In-room Entertainment by streaming or casting movies, shows and music directly to the guestroom TV from their personal device using our ChromeCast system.

Evelyn Hotel is located in the heart of NoMad, a neighborhood known for walkable access to parks, attractions, and dining that appeal to families exploring Manhattan without long transit times. Rooms and suites include conveniences such as heated bathroom floors, in-room safes, premium WiFi, and StayCast for streaming content directly from personal devices, so everyone can unwind with their preferred shows or entertainment at the end of the day. Guests planning multi-night stays or traveling with children often find the additional space in the hotel’s suites more comfortable than standard rooms.

The Deluxe Double Rooms feature two full beds perfect for those looking to share a room without bedsharing.

The NoMad Suite the features a living room with a sleeper sofa and a café for two, as well as king bedroom and porcelain bathroom with a soaking bathtub, separate rainshower, and heated floors.

Evelyn Hotel supports business travelers seeking a central Manhattan location with fast connectivity and flexible amenities. Each guestroom and suite boasts its own WIFI access point, guaranteeing reliable Wi-Fi. Wi-Fi is also available throughout the hotel including all dining spaces, and the Mezzanine. The Mezzanine is a perfect location to co-work outside of your room allowing guests a secluded space to conduct video calls, stream presentations, or work remotely. All Rooms and Suites include large working desks, laptop-friendly safes, heated bathroom floors for morning comfort, and StayCast streaming, which can be used for presentations or leisure viewing. The 24/7 fitness center, equipped with Peloton and weight-training machines, helps business travelers maintain routines even with unpredictable schedules.

Yes, The Evelyn offers in-room dining from The Tusk Bar. Room service is available daily from 4pm - 9pm. To order, please use the QR code found in-room.

Evelyn Hotel has three distinct dine & drink concepts, Caffe Tusk offering morning espresso to afternoon aperitivo, Tusk Bar, a cocktail and oyster bar with focus on shareable plates and creative cocktails, and BRASS, a modern take on a classic French brasserie.

There are plenty of fun live music venues near Evelyn Hotel. The Heath features a speakeasy atmosphere with British fare and live music. Get a taste of Old New York jazz at Fine & Rare, The Flatiron Room, and Cutting Room. Want more variety? Madison Square Garden and Irving Plaza are just moments away from Evelyn Hotel with a vast event list. Venture across town to another jazz staple, The Blue Note, for a show.

Located within our hotel, BRASS has a live pianist every Friday and Saturday. Dinner and a show, without going far.

The hotel’s NoMad location places guests close to major cultural and entertainment venues, including Madison Square Garden, Broadway theaters, and the Empire State Building. Caffé Tusk operates daily from 9 am to 9 pm, offering breakfast and coffee that are convenient before heading out for a day of sightseeing or museum visits. BRASS is open Tuesday through Saturday from 5pm to 11pm and offers a brasserie-style dinner experience with a live pianist on Fridays and Saturdays. BRASS restaurant offers an early-bird and pre-theater prix fix experience for seatings starting at 5pm. Tusk Bar is open daily from 4pm to midnight and provides cocktails, shareable plates, and in-room dining service from 4pm to 9pm for travelers returning from events.

Reservations are recommended!

Just steps from Evelyn Hotel, you'll find historic landmarks, popular hot spots, and some of NYC’s best attractions. Walk a couple of blocks over to the Empire State Building, high-end shopping on Fifth Avenue, Madison Square Park, Madison Square Garden, and the Chrysler Building. Hop in a short cab ride to Times Square and the Broadway Theater District to catch the best shows under the neon lights. For more information on city attractions please call our Hotel Concierge or visit our Explore section.

Take advantage of NYC while staying with us and check out all the cool things to do in Manhattan without breaking your budget. Central Park offers New Yorkers an urban escape in the middle of the city filled with activities for every season. Tour the Chelsea Art galleries, walk the High Line, watch summer movies on the lawn at Bryant Park, or visit the Museum of Modern Art (MoMA), which offers free admission every Friday from 4-8 pm. For something closer to home, guests of the hotel enjoy deep discounts on events happening at Evelyn Hotel.

New York City offers countless unforgettable experiences just steps from the Evelyn Hotel. Skate gracefully at Rockefeller Center and cap it off with breathtaking views from the Top of the Rock. Immerse yourself in the vibrant energy of Times Square or dive into the enigmatic world of Sleep No More, a unique theater experience.

Every season offers something special in New York City, making it an ideal destination year-round. If you’re looking for a summer vacation, the city comes alive with outdoor dining, street festivals, park picnics and concerts. The holiday season is a magical time in NYC, and winter offers fun activities like ice skating and sledding in Central Park or holiday villages and markets around town. The fall offers gorgeous foliage and the start of pumpkin everything, while the spring blooms throughout each city street.

As culture is what makes NYC the eclectic hub that it is today, it is hard to name just one museum as "best." The three most-visited museums in Manhattan are the Museum of Modern Art (MoMA), Metropolitan Museum of Art (The Met), and the Guggenheim, either within walking distance or just a short taxi ride from Evelyn Hotel.

One of the most popular shopping cities in the world, NYC has something to offer for everyone and every budget. From the flagship Macy's in Midtown to small boutiques in the Village, you'll find a mix of places to shop just outside our doors. Walk along Fifth Avenue for iconic brands and designers. From 14th Street up to 59th Street, shop at luxury boutiques, department stores, and NYC favorites like the Apple Store, Bergdorf Goodman, Tiffany & Co, Abercrombie & Fitch, H&M, Banana Republic, Gucci, Saks Fifth Avenue, Michael Kors, Prada, Victoria’s Secret, and many more. Shopping in NYC is one of the best experiences to indulge in.

If you need mail services while staying with us, there is a United States Postal Service (USPS) center right across the street from Evelyn Hotel. There is also another post office on 23rd Street between Lexington and Third Avenues for added convenience.

The closest pharmacy to Evelyn Hotel is Duane Reade, located between 27th and 28th Streets on Park Avenue. There is also a Walgreens on East 23rd Street, between Park and Madison Avenues, and another Duane Reade on West 23rd Street and 5th Avenue.

The closest hospital to Evelyn Hotel is Bellevue Hospital, located at 462 1st Avenue between 27th and 28th Streets. NYU Medical Center is located at 550 1st Avenue between 33rd and 36th Streets, and New York Presbyterian Hospital is located at 53 West 23rd Street.

There are a few places to rent a car near Evelyn Hotel, and we do offer valet parking. Here are some of the closest options:

• Avis: 31st St. between 7th Ave. and 8th Ave.
• Miles Car Rental: 5th Ave. and corner of 28th St.
• Enterprise Rent-A-Car: W. 24th St. at 6th Ave.
• Zipcar: 30th St. between Madison and 5th Ave.

John F. Kennedy International Airport (JFK) in Queens is 15 miles from The Evelyn, which takes 45min - 1h 15min, depending on traffic.

Although Newark Liberty International Airport (EWR) is in New Jersey, it is a few miles closer than JFK. However, with traffic it can take 1 - 2hr to get to the Evelyn Hotel.

LaGuardia Airport (LGA) is the closest airport to Evelyn Hotel, located 8mi / 13km away. It takes anywhere from 30 min - 1hr, depending on the time of day.

Getting to JFK from Manhattan is easy via public transportation’s AirTrain. It is the most economical way of getting there, however if carrying luggage, be prepared to carry it a long distance. You can board the AirTrain in the airport and travel to either the Howard Beach Station, where you can catch the A Train, or the Sutphin Boulevard Station, where you can catch the E subway line or an LIRR train into Penn Station, located a few blocks from Evelyn Hotel.

Yes. Situated in NoMad, Evelyn Hotel offers a strategic home base for exploring Manhattan with minimal transit time and easy access to key attractions. Guests can walk to Fifth Avenue shopping, the Empire State Building, Madison Square Garden, and Madison Square Park, all while avoiding the crowds and congestion of Times Square.

The hotel is also exceptionally well connected by public transportation. The R and W subway lines at 28th Street and Broadway are just a two-block walk away, while the 6 train at 28th Street and Lexington Avenue is approximately three blocks from the hotel. For additional connectivity, the B, D, M, and F lines are accessible at 34th Street–Herald Square—about an eight-minute walk (0.4 miles).

Major transit hubs are also within walking distance. Penn Station, serving Amtrak, NJ Transit, and the Long Island Rail Road, is located approximately 0.5 miles away (a 10-minute walk), while Grand Central Terminal—home to Metro-North and Amtrak service—is walkable at just under 0.7 miles, or about 15 minutes on foot.

For Broadway shows, nightlife, and large-scale events, Times Square and the Theater District are a short taxi or subway ride away, making Evelyn Hotel an ideal launch point for both first-time visitors and seasoned New York travelers who want convenience without sacrificing neighborhood charm.

Evelyn Hotel offers seasonal packages and special offers that rotate throughout the year, including discounts on the hotel’s best available rates, exclusive perks, and more. The hotel also offers a “Stay Longer, Save More” package that includes a percentage off when you stay longer.