Discover Why Everyone Loves The Evelyn

Solid, four-star hotel in a location that can’t be beat. Quiet, comfy beds, decent pastries in the grab and go breakfast. A Nespresso in the room would be my only suggestion.

I want to start with the positives as clearly with my 4 star rating there are many. I’m big on cleanliness and this hotel was very nice and clean from the lobby to the room and the bathrooms within the room. I very much appreciate that - I believe it was Mario who had cleaned our room so thank you. The breakfast that is included is great. Good options and anything you pick is enjoyable. Great location if you don’t mind walking a few minutes to get to the major attractions. I wish I could give this hotel a 5 star but the reason I am not is solely based off the day time front desk staff. I have never been to any hotel where I was treated with such coldness and blatant rudeness. After driving almost 10 hours to get here, we were not greeted with a single smile and were not made to feel welcome. In fact it was quite the opposite. We felt like we were a problem for simply checking in. I would like to point out and make it abundantly clear that although we were told an early check in was an option, once arriving that was not the case. This was not the issue. The issue is how the situation was handled but most importantly how we were spoken to and treated. If you are in the hospitality business and you cannot even force a smile then there is a problem. It doesn’t not make guests feel good. I would not write this based off one experience but this attitude continued our entire stay and not just with me personally but sitting in the lobby I could see no one was smiled at or treated with any warmth. I would never single someone out on a review but I’m sure management is aware of the individual as they truly seemed miserable. The gentlemen working the night shift were much more pleasant and inviting. I had followed the Evelyn’s Instagram a few weeks prior to travelling and continuously saw positive reviews about the staff (and still do today, which is what prompted me to write this) which is another reason I find this so disheartening and will honestly be unfollowing them although I give the building and the food 4 stars they need alot of improvement on the first impression they are giving and the level of hospitality they want to achieve in a city with 1 millions hotels.

Excellent location and comfortable hotel🔝😍