New York City Loves
The Evelyn Hotel
Critics have loved our hotel in Manhattan's NoMad neighborhood since opening day, but our guests are what matters most. Read reviews from guests who have stayed at and loved The Evelyn and get inspired to plan your own escape.
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|Guest •||November 28, 2020|
So my husband and ...
So my husband and I would have been a first time customer and possibly many more being we are in nyc for my husband's job all of the time but unfortunately had the worst experience I've ever had in my entire life and by far the worst customer care I have ever encountered thanks to your "office assistant manager" john. Upon walking in with my service animal to check in , I don't even get a hello or a nice "pets aren't allowed" but a rude toned comment about your pet policy. Being my service animal is not considered a pet, I continued to tell john the difference between a pet and a service animal , which he was absolutely not buying and still rudely called my service animal a pet at the end of that conversation. He then demanded my service animals paperwork ( which by law, ada federal law, it is ILLEGAL to ask me for documentation on my service animal. He can ask me two questions. Never do I need to provide any documentation to any facility for entry (I attached the ada federal regulations regarding this). I didn't feel like bickering with John being it was 12:00 at night and he was clearly an uninformed "assistant manager". I just wanted to let him know he could indeed get sued if he keeps on going like he did with me. Everything he asked for and everything he said was indeed an illegal act against the ada federal laws. So i went to my car and got my husband and my service dog id so we could get on with our night. That's when the discrimination and straight cruel and rude demenaor came out of john. He took my id (even though I did not even need to show him it !!!) And said this isn't good enough people make fake IDs like this all the time I'm gonna need some other type of documentation. Never have I felt so insulted in my life !! How is this man working customer service let alone holding a assistant manager position when he treats guests as badly as he did ??? I said I was calling the police because they know the law and he rudely said he doesn't care if the police come in he still is not checking us in. I'm literally disgusted with his behavior towards me and I feel 100 percent discriminated against. I got his information and I told him I'm calling the department of justice and reporting him and this hotel for how he just treated someone with a disability and for denying a service animal for no reason but the fact that he got told the correct information and apparently he doesn't like to ever be wrong because look at how disgustingly he acted towards me after being told he was wrong. I want the highest manager or even the owner to know what happened to me tonight and how I was treated at the hotel that they own. I will make sure this this gets posted on every booking website because I truly believe people need to be aware of this nasty behavior and disgusting customer service that this hotel is clearly ok with. I would never want someone with a disability like myself to feel how low and screwed up your staff has made me feel tonight. I 100 percent intend on contacting the department of justice ASAP and reporting these discrimination acts and illegal doings against the ada laws because how john treated me tonight just doesn't sit well in my stomach. And if it comes to the department of justice telling me to also hire a lawyer to press charges against the Evelyn hotel then I intend to that that as well. I informed john this and he didn't seem concerned not one bit that I was contacting the higher ups at your hotel or the ada regarding his illegal behavior and discrimination against someone with disabilities. In fact he couldn't have cared less. You may want to learn the laws and regulations regarding the ada and teach your staff what they can and cannot do and how to act because johns behavior tonight wasn't just belittling it was unacceptable and if I owned a hotel he is the last person I would want dealing with any human being because clearly he does not know how to. Attached are ada laws and regs that your staff went again
|Guest •||November 26, 2020|
Very terrible hotel! The ...
Very terrible hotel! The rooms have very small, with limited space for guests to move around. The room space is only enough for the bed, a table, and a chair. All but one front desk officers were not courteous in attending to guests. Front desk officers showed their displeasure at guests approaching them for guidance or assistance. The hotel does not serve any food and does not provide any support to clients to heat water or food. No kettle, no teacups no microwave provided in the room, and when guests approach the front desk officers for assistance to heat water for tea as a precaution against COVID- 19 they refused to help. For a whole week, the beddings were not changed. Beddings were not also made available to guests to change by themselves. I would not recommend this hotel to my enemy
|Guest •||November 21, 2020|
Nice botique hotel. Rooms ...
Nice botique hotel. Rooms are small (pretty normal in Manhattan), but nicely appointed. Friendly, helpful staff. Would stay again
|Guest •||November 16, 2020|
Great location, friendly service. Rooms ...
Great location, friendly service. Rooms were updated and very comfortable. Great looking lobby area for lounging with Benno bar and restaurant